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Q - How Long Have
You Been In Business?
A - SWD Hosting is a division of SWD Media. SWD has been in
business since 1999.
Q - Are there any
setup fees to set up a hosting account?
A - No, we do not charge any setup fees for our hosting plans.
Q - What is the fee
regarding domain name registration?
A - New domain names can be registered for $10 per year.
Q - How long does
it take for the world to access my domain name?
A -
We, of course, will setup your domain
name within a few hours. However after this time period, it truly
depends on ALL networks and ISPs of the world to update their
servers and lookup your new domain name. Some popular dial-up ISPs
(i.e. Earthlink, Slip.Net, Sprynet, Grid.Net) take less then 6
hours to update their servers, while others will take more than 2
days. So if you are still using a dial-up connection to the
Internet, make sure you have a reliable ISP that promptly updates
its DNS servers, so you can access yourdomain.com right away.
Q
-
What if I need to upgrade my account plan?
A - It's easy. Send an email to
info@swdhosting.com.
We will upgrade your account. Your credit card will reflect the
new fee for the upgraded plan.
Q
-
How do you handle technical
support?
A - We have put a tremendous amount of time and effort in the
implementation of our Online Support Manual. This manual will
assist you in the setup and maintenance of your web hosting
account. We ask that all clients refer to this manual prior to
contacting our Technical Support Staff. In the event that you are
unable to locate the information you need, you can submit a
technical support request utilizing our
Online Technical Support Request Form.
Q - What if I
exceed my bandwidth allowance?
A - Additional charges of $10 per gig will be
charged to your account.
Q - How do I cancel
my account?
A - Submit your cancellation request to us by
sending an email to
billing@swdhosting.com. |
